Contact

Six addresses, six reasons to write.

We're a small team. We don't outsource customer contact and we read every message. Use the address that fits your question so it routes correctly.

General questions

hello@athenadecisionsystems.com

Anything that doesn't fit one of the more specific addresses below. Justin or Darin replies personally.

Response time: A day or two; we're a two-person shop.

Existing customers / support

support@athenadecisionsystems.com

Account help, billing questions, "why did this rule flag my report," "how do I export a sealed record." Include your account email and the record's id when relevant.

Response time: Usually within one business day.

Rule library feedback

rules@athenadecisionsystems.com

A rule is too strict; a citation needs updating; a rule should be added; a severity feels wrong. Include the rule's code (for example, FED-FHA-4000-1-II-D-5-LEAD-PAINT) and your reasoning.

Response time: A few business days for review.

Confirming a sealed record

verify@athenadecisionsystems.com

Trouble confirming a record (the check came back failed, the signing key you needed wasn't listed, or a regulator wants more detail on how it works). The audit-chain page answers most common questions.

Response time: Usually within one business day; faster for urgent regulatory or security issues.

Security disclosures

security@athenadecisionsystems.com

Suspected vulnerabilities, suspected account compromise, or coordinated-disclosure reports. We follow a coordinated-disclosure approach with researchers.

Response time: Within 24 hours; faster for active incidents.

For the fastest reply

We're a two-person team. The more context you give us up front, the less back-and-forth before we can actually help.

  • Include the relevant detail. The record's id, the rule code, your account email, or an invoice number if it applies.
  • Tell us what you expected vs what you saw. "I expected the FHA lead-paint rule to flag this because the property was built in 1962" is much faster for us to sort out than "the rule isn't working."
  • Attach the file. If your question is about a sealed record, attach the record file. We can't look into a record we don't have.
  • Mark urgent requests "URGENT" in the subject line. Genuine urgency (active customer-facing incident, security disclosure, regulator on a deadline) gets jumped to the top of the queue.

Mailing address

Athena Systems LLC, a Washington limited liability company. For physical correspondence (legal notices, regulatory inquiries, or just a postcard), email legal@athenadecisionsystems.com and we will provide the address.

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