Contact

Six addresses, six reasons to write.

We're a small team. We don't outsource customer contact and we read every message. Use the address that fits your question so it routes correctly.

General questions

hello@athenadecisionsystems.com

Anything that doesn't fit one of the more specific addresses below. Justin or Darin replies personally.

Response time: A day or two; we're a two-person shop.

Existing customers / support

support@athenadecisionsystems.com

Account help, billing questions, "why did this rule fire," "how do I export a Decision Record." Include your account email and the Decision Record id when relevant.

Response time: Same business day during launch.

Rule library feedback

rules@athenadecisionsystems.com

A rule's predicate is too strict; a citation needs updating; a rule should be added; a severity feels wrong. Include the rule slug (e.g., FED-FHA-4000-1-II-D-5-LEAD-PAINT) and your reasoning.

Response time: A few business days for review.

Decision Record verification

verify@athenadecisionsystems.com

Verification troubleshooting (the CLI returned FAIL, the public-key registry didn't have the key you needed, a regulator is asking for clarification on the math). The audit-chain page answers most common questions.

Response time: Same day, including evenings for urgent regulatory inquiries.

Security disclosures

security@athenadecisionsystems.com

Suspected vulnerabilities, suspected account compromise, or coordinated-disclosure reports. We follow a coordinated-disclosure approach with researchers.

Response time: Within 24 hours; faster for active incidents.

For the fastest reply

We're a two-person team. The more context you give us up front, the less back-and-forth before we can actually help.

  • Include the relevant identifier. Decision Record id, rule slug, account email, or invoice number if applicable.
  • Describe what you expected vs what you saw. "I expected the FHA lead-paint rule to fire because the subject is built in 1962" is much faster to triage than "the rule isn't working."
  • Attach files inline. If your question involves a Decision Record, attach the JSON. We can't help debug a record we don't have.
  • Mark urgent requests "URGENT" in the subject line. Genuine urgency (active customer-facing incident, security disclosure, regulator on a deadline) gets jumped to the top of the queue.

Mailing address

Athena Systems LLC, a Washington limited liability company. For physical correspondence (legal notices, regulatory inquiries, or just a postcard), email legal@athenadecisionsystems.com and we will provide the address.

Not yet a customer?

North Star is rolling out to Washington and Oregon appraisers first. Join the waitlist and we'll reach out when your state opens.

Join the waitlist